Co-CEO’s: The Bubonic Plague of the Board Room

..or Why I Believe co-CEO’s Are A Bad Idea.

Not so long ago I was invited to take a CEO position at an 18 month old start-up. There was a small team of seven, only three full time. The business guy in the team was one of the part timers and had also invested some money, but chosen to retain his existing position at a large corporate with a full time job and salary.

The two initial meetings, with one of the Founders who was the real day to day engine behind the business, went well. She was eager to bring in a CEO, part time or full time, to help put in a solid strategy – including raising money – and to hire new team members and ensure milestones were being hit, financials kept up to date, people managed etc; all the usual jobs of any CEO.

But when it came to negotiating terms the other part-time co-Founder I mentioned sprung on me a two character prefix to my title which meant I walked away from the deal. He wanted to add “co” to my CEO title. I was pretty surprised as he’d said previously he was happy bringing in an external person to be CEO and run the business.

There are a raft of reasons why I believe having co-CEO’s in your start-up is a thoroughly dreadful idea. Even if you’re both co-Founders of the business.  Reason number one is because it doesn’t work.

At least with a pantomime horse the front is in charge (unless the back disagrees of course). Enough said.

At least with a pantomime horse the front is in charge (unless the back disagrees of course). Enough said.

Quite simply co-CEO arrangements in my experience don’t work, or don’t work as well a different structure. This conclusion is both from being in situations myself where CEO responsibilities were split between two people (even if the actual official title wasn’t) and also from seeing some others trying to run their company’s this way. Having Co-CEO’s creates its own set of problems, outside of the challenges inherent in being a CEO.

Here are some of the problems (and please feel free to add your own in the comments!):

  • Someone has to have the final decision, because people do not always agree.
  • Legally, someone must be responsible to report to the board of directors
  • Someone must “own” the over-arching business strategy and the milestones on it.
  • Logistically, if you have co-CEOs, in reality for both people to be equally well informed they must both attend every meeting which might impact any significant business decision a CEO might make OR one co-CEO must relay and discuss all this with the other co-CEO, to convince them it’s a good idea and bring them up to speed
  • If you have co-CEOs the team do not know who their boss really is
  • If you have co-CEOs there is always the risk of the team or the board or investors playing the CEO’s off against each other
  • If you can’t sort out with your team and co-founder who is going to be CEO and what that means, how on earth are you going to sort out other problems
  • If one personal isn’t responsible, it’s not really fair to measure them entirely for not performing the role
  • There’s a danger you can both re-enforce your own errors of judgement, making those miscalculations or oversights further entrenched
  • Measuring performance becomes harder. If CEO responsibilities are split, or the CEO isn’t driving forward the things they should be, someone needs to call it out. Another co-founder, a Board Director, shareholder, the team. That’s harder with co-CEO’s and there is one less person who could be devil’s advocate.
  • If makes it harder for both people to perform well. If two people are sharing the co-CEO spot (even as a shadow CEO rather than named title) then it’s all too easy for things to end up dropped on the floor, between the two people – who most like are both very well meaning souls who want success for the company as much as anyone.
  • And my personal favourite, if you have co-CEOs it simply looks stupid. Investors and the outside world will probably think “why not just get one competent person to be CEO, rather than two who individually are not?”

Indecision, confusion, mixed messages and an increase in communication workload are the last things you want in a start-up or any business, and I feel co-CEOship encourages just that.

In summary, avoid being a co-CEO or working in a start-up which has them. And don’t take my word for it just look how well it worked for Blackberry.

What Is Most Important To A VC When Investing?

What weight to different factors have in a Venture Capitalists decision to invest in your start-up company?

New research suggests the following:

30.4% – Potential Return

27% – Founders’ Experience

26.4% – Market Readiness

6.6% – Regulatory Exposure

6.4% – Social Connection with Founders

3.2% – Lead investor

…best get networking perhaps; but the potential return is still the most important, so practice your sales skills at the same time.

Above all? Make sure you’re going for a big market and have your numbers in a row to prove the zillions you’re going to make out of it.

Ironically, other data demonstrates pretty clearly that VC’s should not invest in Founders who have had a successful exit before. In fact statistically, they are less likely to provide the investor a return, than someone who has not had a big exit before.

 

A New Type of Tech Blog

The infamous wordsmith Milo Yiannopoulous has invited me to contribute a column to his new digital publication The Kernel.

Aside from it sporting an excellent name @Nero is intending his new venture to raise the game in Europe amongst the blogs and online publications covering the digital entrepreneurship sector.

My first column is a self flagellation on being too-early-to-market. Titled “Timing Is Everything” it is a brief cronical of two fairly visionary ideas, ultimately neither of which I executed on successfully.

The responsibility of course remains entirely mine for these failures. While mitigating circumstances certainly apply (for example, building forward thinking free-to-use direct-to-consumer services in Europe is almost impossible) the one who steers the ship is still responsible for it sinking in a storm.

You can read more here or if you’ve had enough of me already I highly recommend the other contributors, all of whom have made excellent launch contributions.

Every Customer Complaint Has A Silver Lining

Sometimes mistakes can have unexpected benefits.

My first internet company turned out to be a web development company (although it was never intended that way initially, we pivoted from being a localised business portal after I failed miserably to sell enough advertising for the site).

It was comparatively early days on the web, in 1998.

A few years later after selling the business, I looked back at our client roster and realised that the top 5 most loyal clients who had been with us longest, had all experienced a major problem during the first project we executed; but because we handled the problem well they had become more loyal than clients who had never had a problem.

Good service is so hard to come by these days, that when people receive truly good, honest service, it stands out disproportionately.

There's no escape from it.

Sebastian Coe in his book The Winning Mind notes that “Human error tends to be the norm”. It seems inevitably then that you or your team will make errors and most likely on a regular basis.

View these as an opportunity. Fixing a problem well for a customer will always result in more loyalty than they originally had.

Of course not all errors can be spun easily to a positive. With a slip-up which loses a position of strength in business negotiations, or with a pilot making an error causing a fatal aeroplane crash, it would be difficult to see any sort of lining – let alone a silver one.

Thankfully in the world of day to day customer care, most errors are not life threatening. They are usually more irritating and time consuming for your customer, than anything else.

Big companies almost always deliver such appalling service that responding promptly to a problem and then over delivering with a fix (preferably including a gesture of compensation or good will) is a huge pulsing exception in the darkness of unanswered complaints, blame and denial of culpability which brands and big business routinely dish out to us, their customers.

Don’t let your company fall to this fate.

Fixing a customer problem should be approached as an attempt to garner irrational brand loyalty. In other words, use it as a step toward becoming a lovemark in the eyes of your customer.

Johan Nordstrum. Customer service visionary.

You don’t even have to believe me. Read Delivering Happiness by Tony Heish, a book of his approach to customer service at Zappos, or read my article about Johan Nordstorm – who’s chain of stores in the US proved exceptional customer service and profitability are not mutually exclusive; or my older blog post on a similar topic – why do corporates make simple mistakes?

 

Unreal: 50% Of Start-ups I Researched Didn’t Have A Proper Contact Us Page

Based on 40 applications to the start-up competition I recently ran at the MLOVE confestival, 20 didn’t have a clear contact us page with email, 6 had no contact information at all and 4 had no web presence or even holding page.

I was astonished.

Admittedly, it is a small sample size and focused on very early-stage start-ups; but it I still find the fact baffling.

When you’re running a start-up, there is lot’s to do – I know I’ve done a few – but one key ingredient is to make yourself accessible:

  • to investors (who you may need later even if not today)
  • to future team members (who you want to begin enticing from day one)
  • to press
  • to potential partners
  • and to customers or users!

Having no website at all looks even worse (and yes even if you are in “stealth mode”). Have a holding page simply giving a project name and team; or be sensible and use something like LaunchRock or a simple google form to start collecting emails of your future users.

If you don’t want anyone to know you’re doing a new start-up, then perhaps don’t enter a competition!

Not like this

Stealth mode for a start-up is all very well, but don't be entirely aloof from contact, nor ignore business basics such as being easily contactable. By the way, I didn't make this poster, otherwise it would say "you're".

All these factors such as ease of contacting them, the website, the apps, contributed to our choice of the five finalists (and would no doubt contribute to the choice of a journalist to write about you or an investor to take an interest or reach out).

It simply doesn’t bode well for your attention to detail, your ability to design good product or your understanding of user psychology.

(Incidentally, the reason I needed to contact them all was I myself had made an error and neglected to add an email field to the application form…but at least this was a temporary competition!)

Even Some Launched Start-ups Don’t Have One

There was even a service (I’ll leave unnamed) I tried this week which was live and trying to garner users but which had no team page, no contact us page and not even a terms and conditions of use. This is just sloppy, lazy or naive. I’m not sure which of those is worse.

In summary then…

If you have a start-up and have no holding page or contact us form or page with email address that I can find in under 8 seconds or preferably faster, then ADD ONE RIGHT NOW TODAY!

This is certainly one of those blog posts I never, ever expected to be writing.

Incidentally, the winners of the MLOVE11 Start-up competition were Booklet Mobile; congratulations!

More Reading:

The Myth Of Silicon Valley

Recently the on-going discussion of London versus the Valley has got a higher profile again thanks to articles like this and the fact European VC’s still seem unable to evolve let alone revolve: Even Fred Destin say’s European VC’s need revolution not evolution. Here here to that.

While the average London start-up’s dilemna* is should I go to Silicon Valley or stay in Silicon Roundabout? (which I touched upon last week) and takes the mind share of the European tech-elite, I don’t think the Americans give two hoots. Why would they? Silicon Valley is where it’s at, right?

What did catch their attention was Hermione Way’s post The Problem With Silicon Valley Is Itself on The Next Web, which prompted a response from Robert Scoble on Google+, both worth reading by the way.

Has Silicon Valley Lost It’s Way?

Loosely, Hermione complains that The Valley no longer truly innovates and it is full of fluff. Robert says it is still the only place really changing the world and no-one else does in the same way or to the same extent.

Naturally as I’m writing a retort, I must have a different view: I think they’re both wrong; but there is an element of truth in both claims.

With a long history of game changing technologies and innovation, has Silicon Valley had it's day?

With Silicon Valley, it’s the iceberg problem. You only see the tip of what’s going on underneath. Even I have grown tired at times of the sometime obsessions (and many say poor journalism) of platforms like Techcrunch; but you have to be realistic about what they represent. They are not trying to be the BBC or a broadsheet. They are for mass market consumption by the geeks, the early adopters, the DiggNation kids and Appleheads. At this they excel.

As a tabloid Techcrunch will write what sells impressions – they are not representative of the depth of Silicon Valley.

The problem is surely that inevitably, like the general news on TV and in most tabloids, it skews to easily consumed, often banal, content. The lowest common denominator.

The masses are selfish; they don’t care about new window material technology for the Empire State Building, they care about Big Mac $1 Burgers, Foursquare checkins, saving 50% via Groupon on their next t-bone steak. They care about themselves (see: FacebookGoogle+Flickr ..they are all about your ego, about your life).

This is why Techcrunch.com doesn’t shout about the other low level technologies (or indeed publish much about things outside of the USA) and instead you get 3 posts a week for 9 months straight about a company like Foursquare. Well, good for Foursquare. Gaming location, the system and MG all in one go!

Of course, I’m simplifying the argument, but one has to, to make a salient point.

These publishers publish that stuff because people consume it. They don’t care about a new silicon chip design, even if it does save lives or save money. It’s too abstract for most people. 

The Myth Of Silicon Valley

So let’s look back for a moment. Why is Silicon Valley (and it’s venture capital ecosystem) Silicon Valley?  Actually, it has a far longer history of entrepreneurship than most other centres of technology.

Silicon Valley started growing toward it’s present day nearly 100 years ago. During the war, the government funded innovation for large military and cold-war driven contracts with radio related technology, radar and later, other electronic warfare.

This graph is NOT true. Silicon Valley grew gradually since the war, it's taken decades. Click for more information and Steve Blanks excellent -and accurate- history.

Frederick Terman from Stanford played a pivotal role in the 40’s and 50’s pushing students out of education encouraging them (instead of doing PhD’s or masters) to start-up innovative technology firms to serve the country and defend against the Nazis and then the perceived Communist threat.

The 60’s brought transistors, the 70’s microchips, then Microsoft, Apple and the other leviathons we all know today. At the end of the 70’s deregulation in the investment markets enabled Venture Capital to begin in earnest.

London, Berlin, Amsterdam nor Tel Aviv has had any of this history. A few cycles of Silicon Valley computer and internet boom later and there are:

  • 100’s and 100’s of VC’s thus a huge pot of money
  • A tech ecosystem which is bigger than anywhere
  • There is a bubble cycle of hype driving investment and belief in the next big thing
  • and a lack of understanding of the outside world (actually sometimes useful when building a company which every normal person says nobody will ever use: see Twitter).

Add to this a huge early adopter crowd which can test-bake the next crazy Twitteresque idea to see if it’s real – all 2 years in advance of the rest of the western world being ready to use it – and you have a compelling place to create some seriously game changing products and services.

These advantages are why we in Europe are behind with consumer internet, why we don’t have a Google, a Cisco and now with mobile phone software it is the valley where innovation is getting funded in way which will give the start-ups longevity to get their new services right. It’s why Facebook and Google grew in the Valley.

I feel innovation in Silicon Valley – both whether hardcore tech or social media – is alive and well. Hermione should have cause to be worried about her native land though, for the same reasons she moved to Silicon Valley rather than continue in Silicon Roundabout or move to Silicon Alle or Silicon Valley! (do keep up 😉

European Unadventure Capital

The history and experience in the Valley, also contribute to why European Venture Capital is behind and why our ecosystem is behind. We simply don’t have it.

Had visionaries in Cambridge (and government people in charge of technical innovation) pushed harder during the first dot com boom to make Silicon Fen more than a running joke, then Cambridge England might have had a 10 years start on Silicon Roundabout.

Cambridge was and is about the right size to become a town all about tech. It remains an important centre for science and biotech, but it is no centre for internet start-ups and with the growth of Old Sreet never will be.

The rooftops of Cambridge, including Kings College Chapel. More Fen than Silicon.

I started a localized web portal in Cambridge (wanting to scale to 140 towns and cities) in 1998, but couldn’t get funding. Arguably a lack of vision from investors -rightly or wrongly- prevented access to capital. I pivoted to B2B and a web development company which I later exited.

It’s a hugely wasted opportunity; possibly contributed to by the all suffocating Cambridge University which essentially controls the city and most certainly because of a lack of available investment capital for start-ups.

There’s something going on though, as New York is hardly a small city yet seems to be catching up with it’s Boston neighbour, touting Silicon Alley.

Cities like London and New York are almost too diverse, with lots of other history and other industries, meaning “Tech” will never be elevated to the focus which San Francisco and Silicon Valley enjoys. 

Small means focused.

Where else would you be able to start Square and have tech-savvy iPad owning shop keepers and cafe owners clammer for the service with open arms? Once it’s proven, bug fixed and entrenched in Palo Alto and San Francisco, where everyone carries an iPhone, they’ll raise another 1/2 billions dollars and take over the world.

Old Street is more than a "hotspot", it's burgeoning; but without follow on finance and better skills in the VC community, start-ups are being left as start-ups.

So Silicon Valley Is The Centre Of World Innovation?

In essence I agree with Robert Scoble that the depth of innovation is SV is astounding; however he is wrong to say world changing technologies don’t come from elsewhere.

That ARM processor in nearly every mobile phone you’ve touched in the last 2 years? That’s from Cambridge, England (my home town in fact).

The computer? invented in England.

The jet engine? England (and if our government had funded it to the extent the US government funded innovation in Silicon Valley, WW2 would have been a lot shorter!) 

OK so you see where this is going… 

For me problem with the UK and Europe compared to America and Silicon Valley, is we’re not good at scaling.

Sure, the financial industry seems to do it just fine – raping and pilleging it’s way literally to the top of the global finance worldbut taking good technologies and funding them, patiently nurturing them, growing them, having faith in them and their young founders, to become truly global players seems to be something in the UK and Europe we’re not very good at.

THAT is the big question.

The question is not why can’t we innovate, for we don’t lack of innovation. The question is why are we unable to scale our innovations rapidly to become the global market leader?

Back in Europe, where the history comes from… 

One problem  in London and Europe for technology innovation to scale (aside from these), is certainly finance.

This is grossly ironic, given London’s pre-eminence London is the world’s global financial capital, with New York in second place and Hong Kong in third.

The discussion of the problems with European VC’s, the lack of Googlesque companies and whether a start-up should start, or move, to The Valley, is a persistent topic in the London tech scene. The UK versus US funding debate is always threatening to popup on tech conference panels; to some extent for good reason but it also becomes boring and negative, though I entirely understand why the conversation needs to be had.

The ecosystem in London is less developed and the VC’s (with a few exceptions) are guilty of much of what Nic Halstead (and many more behind closed doors) will tell you: tech venture capital in London is run by financiers. This, is a problem; may be our biggest problem in Europe.

It perhaps underlies other knock-on effects, which is a lack of understanding of early stage capital requirements, what it really takes, to run and scale an internet business and being risk averse.

Read it and weep. I don't agree with the crazy $1 billion invested in the likes of Groupon, but you can't make butter with a toothpick. My own last start-up was expected to compete with our US counterparts of one fifth of the funding. The numbers seem pretty clear.

With little hands on experience, many European VC’s treat a start-up like an investment on the stock-market. Short termist, they undervalue Founders, don’t understand -or invest in- bold long term visions and they often under-capitalise (largely for all the reasons I’ve just listed). Facts seem to back this up (see graph above).

It is also claimed that European venture capitalists more commonly have a background in finance, while US venture capitalists tend to be scientists and ex-entrepreneurs. The implication is that the lack of scientific expertise among European VCs means they are less able to identify investments with high potential, than their counterparts in the US.

Bottazzi, Da Rin and Hellman (2004) undertook a survey of European VC and noted:

‘What may come as a surprise is that less than a third (of VC partners) actually has a science or engineering education.’

Half of all partners in their survey have some professional experience in the financial sector with ~40% having corporate sector experience. The recent European Investment Fund report by Roger Kelly, says that:

“Hege, Palomino and Schweinbacher (2009) observe that US VCs are often more specialized, and note that there is evidence that US venture capitalists are more sophisticated than their European counterparts, which contributes to the explanation for the difference in performance”

So Everything Is European VC’s Fault? Obviously not. I just personally feel it is the biggest single issue.

Entrepreneurs also have to up their game; pitches from many European founders are frankly terrible. Poorly delivered, unfocused product and ill-thought out business case. Both entrepreneur’s and employees need a more “can-do” attitude, to network better and think bigger.  I’m not saying it’s easy, it’s not. I’ve been there many times and made many mistakes myself.

Some people say local culture doesn’t always help, that it’s not fashionable in many countries to be an entrepreneur or want to make millions. I’m not so sure this is an issue – doens’t seem to phase the stockbrokers.

The size issue probably doesn’t help; tax systems, incentives and finance rules are not consistent for VC across Europe – but then again the Finance industry has managed certainly in London (to disastrous results in 2008!) so why not tech VC?

European early stage VC is laughably low compared to the US, in European VC's efforts to invest in later stage supposedly "safer" companies. All capital, little venture.

What to be done?

As an ecosystem, as a government and as a Venture Capital community, we should then now focus more on how to scale our businesses and fund the existing innovation from the many good entrepreneurs, encouraging a drive for global domination and find a way to teach European venture capitalists how to be more entrepreneurial and visionary, rather than only get more people to start a tech-business, without the proper mid and late stage finance, skills and infrastructure in place.

* Seems to be a world or argument raging about dilemna or dilemma. OED says Dilemma, but then why does the Times write dilemna? I’m sure I was taught dilemna, but the odds seem to be on the side of dilemma.

More reading on European VC’s:

Should I Stay Or Should I Go?

So if European Venture Capital is a bit f***ed in Europe, because:

  • there is too little choice/competition
  • many can’t raise a further fund
  • most don’t have hands on experience of product, the industry or running a team let alone their own start-up; most have a finance background
  • U.S. VC’s understand start-ups, product and vision in a way U.K./European VC’s do not
  • Performance of the European tech VC sector has been abominable

…should you even bother?

Should you not up sticks to the yellow brick road of The Valley and San Francisco, or stay in Europe with the losers? Some people who’ve already left for the west coast would say follow up-sticks and follow them there.

London or San Francisco: Something I’m Asked Every Week

The conundrum of supporting your home ecosystem or heading for the promised land, is also evident from the start-ups I advise. On nearly every occasion, during the first or second mentoring meeting the question arises:

 “Do you think we should go to the U.S?”.

For many consumer orientated start-ups the answer is: “Yes, go”.

However it depends on the start-up and be under no illusion: The Valley is no answer for a crappy product, poor team or flawed vision.

To all, I say that in Europe:

  • valuations will be lower
  • exit opportunities possibly fewer
  • then there is size of home market of the U.S., it’s vast (Europe is fragmented)
  • in Europe there is a lack of concentration of early adopters and “ambassadors” for your crazy new consumer service, compared to the west coast
  • American users in general are more ready to try new things & promote new services than European users
  • lack of product expertise with European/UK staff
  • potentially a lack of entrepreneurial spirit amongst start-up employees
  • lower appreciation / valuing of the share options you dish out
  • a social (and industry) stigma against failure
  • all the VC problems discussed above (for many consumer facing start-ups, without a revenue stream today, VC funding is highly unlikely indeed in Europe)
  • you’ll likely be under-capitalised and be expected to do more, with less (not always a bad thing, but not a good way to compete with US competitors)
  • at best the under-current of strategy and discussion (and at worse the entire focus) of your investors will always be on revenue before user numbers and product

There are up sides though working in Europe though:

  • cheaper engineering labour in Europe (even in London; would you believe it, it’s true!)
  • being closer to customers if you’re B2B
  • you can be a be a bigger fish in a smaller pond
  • potentially you can also start here in stealth mode being “under the radar” to get going if you have an original idea
  • target markets Silicon Valley does not (e.g. Yelp took YEARS to move outside of the US, losing out to Qype and others)
  • being OUTSIDE the bubble can sometimes help – the valley can be a distraction with it’s geekfest parties and all-consuming check-in-latest-buzz-word shenanigans
  • arguably easier (and cheaper) to set up a UK Ltd Company and do the paperwork for your first year’s trading than in the USA with a Delaware corporation
  • generous government grants – most pretty easy to get and many match like for like funding on angel rounds
  • a focus on revenue (yes, this can be a good thing too)

In addition, there is a growing list of incubators and start-up programs in the UK and Europe. Seedcamp remains prevelent and there are new VC’s like Hoxton Ventures and angels such as Stefan Glaenzer who promise pubicly to operate more intelligently, in a more informed, fairer manner which supports the entrepreneur and their vision.

The next 12 months will certainly be interesting – and despite the frustrations I’m optimistic about the future for Silicon Roundabout in London.

The real challenge for Europe is improving the support VC’s give start-ups and the way they approach deals. The second is getting rid of the social stigma of failure or conversely, wanting to earn zillions of pounds or euros!

In short, we (Europe and the UK) need to learn to scale start-ups.

That all said, having spent nudging 30% of my time there the last 3 years, when I do another start-up, it will probably be from the Valley.

Don’t feel bad though, most of America’s TV is our fault. At least we’re good at exporting something.

*** STOP PRESS ***

A VC recently posted on the ICE List suggesting that the lack of revolutionary investment in high-risk ideas has been the pressure from LP’s on VC’s to be conservative.

This pressure -she argues- has in the past caused a lack of risk taking on visionary projects. i.e. those longs shots ahead of the curve (Twitters, Facebooks).  I’m not sure if there is a real case for that as a reason.

These types of projects, as an entrepreneur repeatedly too early to market and who has failed to get VC’s to even understand where the market is headed, is a topic close to my heart.

Perhaps of course for those ventures it was my sales pitch, but -naturally- I would argue many VCs simply don’t understand enough about the market they invest in to understand a 5 or 10 year horizon, nor will put their proverbial balls on the line to risk investing in such a roll of the dice.

I would suggest these grand consumer projects (and certainly those which offer up no revenue until great mass is achieved) have never been embraced -let alone liked- by European VC’s. I see no past evidence of the inverse being true and I also can’t see how that is ever going to change.
I’ve become sadly resolved that we’d be better to work on improving the way EU VC invests in those sectors which already attract funding today; i.e. SaaS, enterprise, B2B and maybe consumer which has an immediate biz model & revenue stream (although these are still usually under-capitalised compared to US counterparts with whom they compete).
There is plenty of work to do around valuations, terms, knowledge and conduct; while being realistic about the appetite to build a next gen Twitter. I simply don’t think any EU VCs are hungry to do that.
I think that we (Europe) can give up on having the next Facebook, or more exactly, the thing which looks nothing like Facebook because it’s some AR LBS NFC MOSOSO which changes again the way the masses communicate, share, live work or play
…but I’d love someone to prove me wrong.

Tech Start-up Incubators and Seed Programs

UPDATE 3: Aug 2013: Visit www.f6s.com for a global list of accelerator programs

UPDATE 2: List of 7 niche accelerators in the US for specific verticals

UPDATE 1: Bumped in to this list which is a bit more thorough

For a list simply of co-working spaces, here is a good one, or there is also a list of other resources at the bottom of this post.

Some start-ups I take to or advise are not well versed with the start-up or incubator programs which are open to them.

Often, if they’ve heard of them, they are sometimes worried about losing control or being dicatated to by outsiders if they join the program. This is the wrong way to look at incubators. In fact – especially the US incubators – usually offer pretty good terms and a host of other benefits, such as introductions to follow on funding and free access to experienced mentors.

In the case of the famous incubators such as Paul Graham’s Y Combinator (whose model which has been copied by many) merely having been chosen by it means you are signficantly increasing your likelihood of funding.

*** This is an imperfect list, cribbed shamelessly from different places including you the readers, Quora and elsewhere – please add missing ones at the end of this post thanx! ***

Industry Specific Accelerators

Health http://rockhealth.com/

USA

US West Coast Silicon Valley, Incubators

Y Combinator, www.ycombinator.com Mountain View, CA

The Founder Institute, www.founderinstitute.com  SV and San Francisco

I/O Ventures, www.ventures.io  Mission Area in San Francisco

Plug and Play, PATC, www.plugandplaytechcenter.com  Sunnyvale, Redwood City and Palo Alto among others

AngelPad, www.angelpad.org  SOMA area in San Francisco

Summer@Highland, www.hcp.com/summer  Menlo Park and Lexingon, MA

New one: 500 startups Accelerator Program, www.500startups.com  Mountain View, CA

Dog Patch Lab, www.dogpatchlabs.com  San Francisco, CA

Xconomy http://www.xconomy.com

SF-based RockHealth which has partnered with the Mayo Clinic and Accel http://rockhealth.com

West Coast collab / co-working spaces

TechShop Scientists, steampunkers, inventors, technology manufacturers, and hobbyists with over 700 members in Menlo Park, 600 members in San Francisco, and 300 members in Raleigh

The Hub San Francisco and Berkley, with international network of sister spaces around the world – with 31 spots and each one interlinked

Incubators in other US Cities

TechStars, www.techstars.org  Boulder, CO and Boston, MA

Launch Box, www.launchboxdigital.com  Washington, DC

DreamIT Ventures, www.dreamitventures.com  Philadelphia, PA and New York, NY

Alphalab, www.alphalab.org  Pittsburgh, PA

Shotput Ventures, www.shoputventures.com  Atlanta, GA

Capital Factory, www.capitalfactory.com  Austin, TX

Gangplank http://gangplankhq.com/ Free to members in return for supporting the place, 260 South Arizona Avenue Chandler, AZ 85225

MidVentures, www.midventures.com  Chicago, IL

Excelerate, www.exceleratelabs.com  Chicago, IL

Momentum www.omentum-mi.com West side of Michigan

Start@Spark Boston, MA, and New York, NY,

MidVentures http://www.midventures.com

Betaspring, Providence, RI

Better Labs, San Jose, CA

Bizdom U, Detroit, MI

Excelerate http://www.exceleratelabs.com

http://masschallenge.org  Boston, MA

http://www.launchpad.la  Los Angeles, CA

Collab / Co-Working Spaces

IndyHall http://indyhall.org/ 20 North 3rd St, Unit 201, Philadelphia, PA 19106

New York, USA Collab / Co-Working Spaces

New Work City the “grandaddy” of NYC coworking spaces as it has been operable for the past 4 years. Located at 412 Broadway in Little Italy; drop in day rates available, max 80 people.

Most NYC collab spaces below have long waiting lists apparently.

General Assembly at 902 Broadway in the Flatiron. The 20,000-sq ft “campus,” opened in January 2011

WeWork Labs at 154 Grand Street, is a co-working hybrid founded in April 2011 by Adam Neumann

Projective Space (formally known as SohoHaven) was created by three brothers, James Wahba, Johnny Wahba, and Tim Wahba, located at 447 Broadway in Soho (5500 sq ft)

Dogpatch at Union Square at 36 E 12th St, also have places in SF and Cambridge, MA. Dogpatch NYC is full aparrently.

Hive at 55

Tech Space

Greendesk

Greenspaces

Coworking Brooklyn

WeCreateNYC

Israel

The Time – http://thetime.co.il

Incentive – http://www.incentive-il.com

Granot Ventures – http://www.granot-ventures.com

JVP Studio – http://www.jvpvc.com

Xenia – http://www.xenia.co.il

Lool http://lool.vc

United Kingdom

London, Silicon Roundabout

White Bear Yard  –  http://whitebearyard.com  and http://passioncapital.com

HackFwd  –  http://hackfwd.com

The Hub  –  http://westminster.the-hub.net/

Collab Start-up / Co-Workspaces

www.techhub.com  – Shoreditch, Old Street Roundabout

http://www.theiw.org — Clerkenwell, Smithfield

http://club.workspacegroup.co.uk  — Clerkenwell & Leathermarket, Bermondsey

http://kingscross.the-hub.net/ The Hub at Kings Cross

Rest of UK

The Difference Engine http://thedifferenceengine.eu

Springboard http://springboard.com  Cambridge, Cambs

Entrepreneurs for the Future Incubator Birmingham, UK. Birmingham Science Park Aston, Holt Street, Birmingham, B7 4BB @entrepreneurs4f

Oxygen Accelerator Accelerator Birmingham, UK. Birmingham Science Park Aston, Holt Street, Birmingham, B7 4BB @oxygenaccel

Ignite100 Accelerator Newcastle, UK. Suite 20, Adamson House, 65 Westgate Rd, Newcastle upon Tyne, NE1 1SG, UK @particular_matt

Startupbootcamp Accelerator London, UK.  @SBootCamp

Collab Start-up workspaces

FlyTheCoop http://flythe.coop  Manchester

Old Broadcasting House http://www.oldbroadcastinghouse.co.uk Leeds

www.theskiff.org  Brighton

My Catalyst Co-working Leeds, UK. Shine, Harehills Road  @jasondainter

Germany

Berlin, Silicon Alee

Startupbootcamp Accelerator London, Berlin.  @SBootCamp

Ireland

Incubators

http://nbtstartups.com/ – Cork, Ireland

Co-Working Spaces

TBA

Europe

Norway

Ignitas Accelerator, Oslo, Nedre Vollgate 4 @ignitas

Global

or Countrywide Directories of Co-Working spaces

Loosecubes Evangelical about co-working

European Co-Working Spaces A list on an external website

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Got A Tech Start-Up Outside East London? Maybe You Should Move

Where Your Start-Up Has It’s Office, Matters

Earlier this week I had a chat with a fantastic new start-up Ethical Community. They’re building a shopping destination for eco and ethically sound products.

It’s started well for them with over 400 merchants selling from their site. Currently they’re based in Leeds and have been struggling to find Angels to invest, or more specifically, Angels who understand the space and some of the unique needs of a technology businesses and start-up.

When being asked whether they should move my gut wanted to say “Yes, no question. Move to London or San Francisco” ..but of course that is only half the story.

There are other reasons to stay up North (or indeed elsewhere in Europe) such as government subsidies, lower operating and living costs and a less competitive labour market.

False Economy

I’d argue the latter is a red herring though. I reckon the skillsets and experience of candidates in London probably outweighs the advantages of having less competition to fight for those developers. Living costs are of course higher in London but the right knowledge and connections (we all need a leg up sometimes) cannot be accurately costed.

Cutting to the chase, on balance I’d say the balance of being part of a cluster for your industry easily outweighs the negatives. This is for many reasons:

  • Shared experience and knowledge
  • Many companies you think are competitors, actually turn out not to be
  • Financiers levitate toward the barrel with the most fish
  • Press and media coverage is easier to achieve as part of a “phenomenon” like the evolving Silicon Roundabout, or SOMA in San Francisco or Silicon Valley.
  • The best workers also levitate toward the biggest cluster of the industry they want to work in
  • Being an entrepreneur (especially if a sole Founder) is really f***ing lonely. You need friends around who understand and moreover, can help.
  • There is also an intangible around being “taken seriously” and from own experience people are more engaged and more interested when you’re based in the heart of what is going on. (I know this from moving from Cambridge to London, despite Cambridge supposedly being a technical centre of excellence. That is of course true, but it’s not a centre of excellence or a cluster for internet and web companies)

Alex Hoye, Founder of Latitude Group and the ICE entrepreneur trips agrees that the cluster effect has had more impact on him that he thought:

“The other day I was in a soup restaurant below my office and – I kid you not – I was thinking, ‘I ought to talk to Robin about that’ and I got a tap on my shoulder, it was him.  I then walked upstairs and Mike Butcher pulled me into an impromptu panel.  The great initiative by the Songkick guys (Silicon MilkRoundAbout) was a smash hit on Sunday for the most important resource advantage we have over the Valley (in mid-tier, anyway) which is availability of developers. Just from where I sit, Seedcamp is in my wifi SSID range as are Skimlinks and EDITD, Index has an Eastern End outpost, Passion Capital is not far either. Also the social element is accelerating, making it more fun too and aiding networking, which helps to get people to leave cushy mainstream jobs.”

The area now is truly a cluster as this WIRED article purports the number of start-ups around Old Street has sored in just 3 years and  TechHub has more and more events every month.

Exceptions to the Rule

There is always a downside to clusters and there are always exceptions.

Some businesses are best nearer their customers. I know Huddle did well from being in London first and still has it’s HQ here; but any big exit will surely come from US growth and Huddle Co-Founder Andy MacGlouclin is now very much entrenched in the Valley.

“For me it can come down to where your clients are, how easy it is to get to them and since Sports New Media has moved to Soho/Covent Garden our business has excellerated” said Nick Thain, Founder of a fast growing social media management company for sports companies, celebrities, and agencies. “We’re a Media / Tech business so most of our money comes in from media agencies and brands, if I was more of a pure tech company going east would have happened by now.” But then he said “..but even with the benefit of Soho, I’m still seriously considering going East”.

Available now..apparently

The CTO of my last start-up came from Cambridge (but I’m not sure the cluster of technical skills in Cambridge is replicated in other cities) and I’m sure readers can list a raft of companies which have done well outside the Shoreditch tech cluster; but Lucian Tarnowski, Founder of Brave New Talent perhaps summed my feeling up best saying “I think something phenomenal is happening East right now.  Mike Butcher calls it Serendipity.

I think it is more about setting a winning culture.  We are in a race with Valley companies that now have way more cash than us.  This means we [all] need to out compete on every level.  I think it is important to have every member of the team (not just the founders) to be part of a winning community …”

We must not forget also there are burgeoning start-up clusters in Berlin, Amsterdam and elsewhere – all with their own territorial advantages and differences. Arguably however, none have the pace which Silicon Roundabout is gathering.

The Echo Chamber Effect

When 90% of your customers are probably not the Tweeting, Social Media addicted techies that you and your colleagues all are, the echo chamber can be dangerous when you’re supposed to be building a product for a mass market.

I’d argue this problem is far more pronounced in the Valley than in East London. European cynicism and the embryonic size of the East London cluster, help ensure European start-ups stay grounded. In fact, so much so if you have a straight D2C play with no immediate revenue, go West not East and move to San Francisco.

I think being near the grit and commercial reality of the City of London and the many other industries our capital supports, combined with the allergy most European VC’s have toward early stage consumer plays, also helps dilute any echo chamber effect.

Drinking Your Own Cool-Aid

Having just suggested the echo chamber is bad, I’m now going to say it is also good.

You have to be slightly delusional to try and change the world, or to believe you’re going to build the next Google. It’s so incredibly hard and you’re surrounded naysayers, non-believers and investors who –depending on who you get– will help make or break your business; very often the latter.

In Summary

My recommendation is firmly in the camp of surround yourself by those experienced enough, with the network, the access to capital and the advice and support, that you’re going to need to make it in the 95% failure-rate-in-the-first-year which is starting a small business or start-up. You need all the help you can get.

Beginners Guide: How To Approach An Angel Investor

Over the last year fives years for two startups I’ve raised a little under $1 million dollars from 30 angel investors. I’ve probably spoken or pitched ten times that many. It’s a dark art and here is my two penneth which may help you along your way to do the same or better…

This is intentionally quick fire and inexhaustible, so if there are any questions I’m happy to field them in the comments.

Deck or Presentation

This is an excellent outline of a deck, from one of the kings of Silicon Valley VC, Sequoia.

Most angels will want to see an exec summary if not a deck as above; make sure this exec summary is STRICTLY one page. Work at it until it is. There is lots of content out there on this. Here was mine from 2009 for Rummble; Imperfect, but not too bad either.

You could also use a strip down deck if its hard (as Rummble was) to explain the product because it’s completely new or a different concept. So, maybe 5-7 slides as accompaniment. I’d advise sending as a PDF — and you’ll need a presentation deck (few words for when you pitch with it) and one WITH words to explain, for when you send it.

So you need two decks – one to pitch with in person and one to email for reading with out your explanation, which includes notes for each slide explaining.

Great book on writing powerpoints / presentations is Lifes a Pitch; you can read it in 1-2 hrs, but well worth the money.  .. in fact  I was so impressed by the book I wrote a blog post about Lifes a Pitch here.

Amount of Money

Angel investors are less sensitive (on the whole) to being flexible on amount of money invested. By this I mean that if you go to a VC and say “1.5m” then it suddenly drops to 1.1m, many will have pause in their confidence of your projections. An angel may be more understanding – often because it is an earlier stage of the company’s development – that the burn rate (the amount you spend each month) is a movable target. This said, be sure about your numbers and don’t get bullied in to saying the investment is too much or too little. Be confident.

Ask an Angel up front some basic questions. Don’t be shy. You need to know:

  • Do they have the money?
  • What is the typical size of the investment they do
  • What was the size of the last 3 investments and in to which companies

You are investing in them as they in you – this is a two-way street and not a one-way interview process.


How To Find Angel Investors

There are lots of brokers out there. People who will help you find money. Avoid most if not all of them. Definitely avoid anyone asking for an up-front fee or retainer, except in the most exceptional of circumstances if there is a small fee to pitch or something at a really excellent event – however I’d argue if it IS a really excellent event then it won’t be charging.

Rates for commission on investments vary of course depending on size and whatever the person thinks they can get away with(!) but something from 2.5 to 12.5% isn’t unreasonable, 12.5% being on the smaller amounts of money. I’ve taken one or two investments from personal introductions via  a business contact which included a 5% commission paid in stock, which was for around £60,000 ($100,000) if I remember correctly.

There are many people who can do an intro, just plug yourself into your local entrepreneur community. Don’t know where it is or who they are? That is what Google is for my dear reader!

You will need to press the flesh and attend all manner of events to find Angel Investors and to meet those who can introduce you. Using a filtering process when talking to someone at an event will help you work out if they are worthwhile investing time in. Questions like:

  • What sort of space do you invest in? (angel investors tend to invest in things which excite them or which they understand)
  • Are you actively investing at the moment? (then you can move on to the questions above – politely of course!)
  • Do you know any other angel investors who might be interested?

There are angel networks out there. Some are better than others. The Cambridge Angels in my experience are not hugely active – but I do know people who have had money from them. Equally, the re-energised London www.keiretsuforum.com has some great people associated with it and is also now being run from the West Coast I believe, rather than as a completely independent satellite here in the UK as it was before.

Super Angels

The Super Angels are those higher-profile more prolific angels who either:

  • invest a small amount in many companies
  • invest larger amounts (in total investment size – e.g. $100 to $1m+ )
  • or have just created a very good PR vehicle for themselves!

Genuine Super Angels who are both prolific, have great PR and genuinely know what they’re talking about include Dave McClure and Ron Conway are two big names; but these are just two of very many, most West Coast hailing.

Venture Capital as an Angel Round

This can be good provided you get huge added value – i.e. a real top-tier investor such as Fred Wilson & co OR the person leading the round can add vast industry experience. Otherwise, you may be simply dancing with the devils sooner than you’d need.

To talk about the way VC’s operate is another post entirely and not to be covered here. Have a browse of www.TheFunded.com if you’re not aware of the ups and downs of taking Venture Capital;  it’s a mine field and more often than not ends in tears for one if not both parties.

Due Diligence

Get your paperwork in order. I have been far more succesful in this with Angel Investors than I was with VC’s, largely because at the earlier stage of businesses I was the one doing the accounts & paperwork and so I wasn’t relying on anyone else who might get things wrong. On that basis, it is worth paying for a qualified good accountant, or book-keeper, if you can’t do it yourself and ensure it is right, to make sure your DD is in order. At one point I had a shareholder doing it but he turned out not to be competent in this field.

There is nothing more worrying for an investor, large or small if your accounts are a mess or share paperwork is not in good order. It’s a pain, it’s annoying but make sure it is done. Otherwise at worse you may lose the investment, at best they will haggle for a better pricing of the round (in their favour) on account of there being a higher risk because your admin is in a mess.

  • Accounts
  • Shares paperwork (and Companies House or your country equivalent)
  • IP / ownership
  • Contracts (employment and suppliers)
  • Tech documentation
  • NDAs & legals

…all need doing. I put copies as PDFs in a DropBox and share them that way.

Keep In Contact

I used to send out quarterly emails to shareholders. That meant that when then I had a problem, or wanted help, they knew what was going on and could respond. Yes it is tiresome to take 3 hours out to write a long-winded update of what is going on and plans, problems, failings, successes and wins; but it really keeps them in the loop and those who take an interest (if you don’t have a monthly board meeting with all your angels on one board) will then be well versed when you run out of cash or have a problem.

I used www.streamsend.com so I could monitor not only how many and who read the emails (I had over 30 shareholders!) but also ensure that the emails go to them and didn’t end in spam.

Pricing

Make sure you understand pre-money, post-money and the terms around what your company is worth and what you want to give away. Plenty on Google about this too 😉

I am sure there are many more things, but as a beginners guide, that should suffice!