I dont have time to explain the ins and outs of the order – suffice to say I ordered a TFT 24″ monitor on 21st Dec 2007 and it has still not arrived on Jan 2nd 2008, not because it is not in stock but because they requested address confirmation for our company (even though it is the registered address and has been for 4 years) and despite us having replied with 3 emails, forwarded proof from companies house, tried to call (got put on hold and no response) then their live chat (they could not deal with my query) my order is still sitting on their system “awaiting security confirmation”, I cannot cancel it and I have absolutely furious.
It is a while since I have dealt with such an incompetent, unresosponive, hair-loss-enducing company. It disgusts me that they claim such high regard from customers and good service but are so incompentent and uncommunicative. Their name is mud for life as far as I am concerned; I have tried to resolve the issue -having run a few companies I know all companies can make mistakes, including my own, and deserve a second chance- but I have now lost my patience.
On a positive note, I recommend www.pcwb.com PC World Business; who even send me an SMS when my delivery is dispatched from their warehouse.