The iphone is good … but not that good.

As Paul Jozefak rightly points out on his blog, it is truly unreal that after all the bitching about lack of cut and paste, they have still left it out. Maybe it will be a Christmas present from them instead ;-)

That aside, I still rate the iphone as a fantastic piece of engineering. As a net device, or for apps, its truly fantastic. But as a phone, it truly sucks. Its still better than a Windows Mobile phone, but that isnt good enough – nor should that be a measurement of success!

The iphone came down from Heaven and thus they were all in a clammer.
(know this artist? I’d like to leave credit and link – please leave a comment if you know)

If a phone is going to be “a phone” then it has to do one thing well first: Be a phone.  That means decent battery life, and easy one hand operation for making calls. If I cant retrieve someone from my address book, in the dark with one hand (this is a test, not a regular use case for me ;-) and get the right number atleast 50% of the time, its a FAIL.

My life is too rushed, too busy, too many calls to be faffing around with both hands, head dug into my phone screen.

Lastly, there are other more subtle problems– Why do I have to go back to the SETTINGS screen to do basic config changes which I should able to access from with the current mode? Why cant I add a photo into an email, FROM the email I’m writing, rather than START from the photos gallery?…..I could go on.

Currently, I’ll have to carry my beloved Crackberry 8800, the best phone Ive owned in 5 years, and find space in my clothing for the beautiful but flawed iphone, too.

  • Want to know about phones? use GSM Arena – fantastic free and well updated resource on phones old and new. Not an ad, I’ve just used it for years and its a great site!

Vodafone 3G Mobile Broadband: Painful. Poor software, poor support.

I was fedup with chasing Wifi points in Europe; and although I have a Blackberry on O2 with roaming inclusive, I wanted a data card for 3G access bundled.

The only provider with bundled European data rates was Vodafone, business tariff. £70 a month, unlimited UK use with 200mb inclusive European roaming.

Heres my incredibly frustrating experience in bullet point form:

  1. Order device/contract
  2. Arrives 10 days later
  3. Install into Vista
  4. Doesnt work; try reinstall, try everything
  5. Eventually download latest Mobile Connect software; it then works
  6. Go to Germany. Doesnt work or connect. Another 6 HOURS wasted trying to get it to work.
  7. Call VF support – this is where the fun begins:
  8. Get cut off
  9. Get transferred
  10. Speak to a girl
  11. She says its because the roaming is barred (Ive just opened the account!!!!)
  12. She unbars the account
  13. I cant then connect to E-plus, but not to Vodafone
  14. She cant tell me where to configure the software, because she doesnt have the version I have, on her system. We go around in circles for 45 minutes. She wont put me through to the technical team, so instead I get put on hold every two minutes and we have a circular, protracted conversation
  15. Eventually, I give up.
  16. E-plus is allowing me to connect, Vodafone will not. How can my OWN network refuse connection but E-plus accept, if its because of a bar.
  17. She says its because of the signal. This is rubbish- IM IN THE MIDDLE OF BERLIN! I check my phone, sure enough I have strong VF signal. Not only that, but the mobile connect software shows VF listed, but wont allow connection.

So in summary, I was being told I could not connect to Vodafone because of the bar taking time to filter off (even though I can connect to a roaming partner – whom I will get charged for) yet ALSO that the signal is not strong enough (in the centre of Berlin…) So clearly, on both counts, rubbish.

The only choice I have is to wait and see if it is because of the bar not being listed. I’ll let you know.

Meanwhile, I have had my worst fears confirmed about mobile network operators:

  • They are still ill prepared to deal with problems and customer support issues; particularly software problems or internet
  • They still dont allow any direct contact with people who can actually have a sensible conversation – helping both parties; i.e. escalating the problem so I can talk technical with a technical person
  • I still have to pay for THEIR failures – I will be charged £25 for my HOURS LONG support call to Vodafone and I still dont have a solution to my problem.
  • Being a business customer does not improve your chances of getting good service – I still get to talk to people who are under trained, dont have the tools to help diagnose the problem and deal with grumpy customers while the technical people (who are likely paid more) sit behind a human fire wall and diagnose problems without even speaking to the person who is reporting the fault
  • Mobile Software with MNO devices is still unreliable, poorly conceived and poorly supported
  • The MNOs website are often confusing, out of date and have really useless support areas covering only basic “Im an idiot” FAQs and solutions. I twice, via Google, found woefully outdated software on Vodafones site, claiming to be the latest version.
  • Microsoft Vista is still a nightmare and causes more problems than it solves. I’ll be switching to Linux, ASAP.

All in all, I really shit experience with Vodafone, after a 8 year period with O2, I certainly feel no reason to take my main mobile phone account back to the most expensive network after my experience with their data card … They are supposed to have the best coverage, right? Apparently, not in central Berlin.